Where the bet360 privacy policy applies
bet360 is an online gaming site for players in Bangladesh. This policy covers the account you open with us, the wallet attached to it, and every bet, deposit or withdrawal you make through that account. It also covers the support chat, the help pages and the mobile app.
Our games come from outside studios, so a few titles open inside a partner's frame. Those partners have their own privacy notices and we link to them where it matters. If you browse as a guest, without signing in, we still record basic technical data such as your browser type and the pages you open. That data is not linked to a name until you create an account.
Details you share when you register
When you open a bet360 account we ask for your full name, date of birth, mobile number and a password. We record the currency on the account, which is ৳ for players here, and any bonus code you type during sign up. Your date of birth is held to keep anyone under 18 off the site. We do not use it for advertising.
Later, before your first withdrawal, we may ask for a clear photo of your National ID card, passport or driving licence, and in some cases a selfie holding it. That check happens once, is reviewed in about 6 hours, and is repeated only if you change your name or payment details. You can read the steps in the withdrawal guide.
Payment records from bKash, Nagad, Rocket and bank transfer
We never see your wallet PIN or your bank password. You approve each deposit inside bKash, Nagad, Rocket or your bank app, and we receive a confirmation with a transaction reference. We store that reference, the amount, the time and the last four digits of the sending number, so a deposit that goes missing can be traced quickly.
Deposits normally reach your balance in about 6 minutes and withdrawals in about 42 minutes. Our payments team can see your transaction history and the account it came from, but not your wallet balance or anything else in your mobile wallet. The deposit guide shows where each field appears on screen.
Cookies, device data and the Android app
Cookies keep you signed in, remember your language and tell us which pages load slowly. You can clear them from your browser settings. The site still works, but you will need to sign in again. We do not use cookies to follow you to other websites.
The app (version 2.9.20, 36 MB, Android 8.0 and above) records your Android version, handset model and a push token if you allow notifications. Crash reports help us fix faults after an update. The app does not read your contacts, photos or messages, and it does not ask for those permissions.
How long records stay with us
We keep records for as long as your account is open, and for a period afterwards, because disputes and bookkeeping duties can arrive months later. When a period ends, the record is deleted or cut down to an anonymous count that no longer points to you.
| Record | Why we hold it | How long it stays |
|---|---|---|
| Name, mobile number, date of birth | To run the account and keep under-18s out | While the account is open, then until the closure is final |
| Payment references and amounts | To trace a missing deposit or payout | Alongside your transaction history |
| Identity document photos | For the one-time check before your first payout | Through the review, normally about 6 hours, plus the audit window after it |
| Chat transcripts | So a supervisor can review a complaint fairly | A limited period, then deleted |
| Game session logs | To settle rounds and spot bonus abuse | A limited period, then anonymised |
Ask the data team for the exact window that applies to a record and we will tell you in writing.
Who we share data with, and who we never sell to
Game studios such as PG Soft, Evolution and CQ9 receive a session ID from us, not your name, so that a round can be settled and paid. Payment partners receive the amount and reference needed to move money. Our hosting and analytics suppliers process data only on our written instructions.
We hand records to regulators, police or a court only when a lawful written request arrives, and we tell you when we are allowed to. We do not sell your details. We do not pass your mobile number to outside advertisers. Bonus messages and event reminders come from us, and you can switch them off in account settings without losing important notices about your money.
Access, correction and closing your account
You can open your profile and change the spelling of your name, your address or your password yourself. For anything you cannot edit, ask support and we will change it after a short check, usually by ringing the registered number.
- Request a copy of the records we hold on your account.
- Ask us to correct a wrong number or a misspelled name.
- Turn off marketing messages while keeping payment notices.
- Ask for the account to be closed; we freeze play, settle any open bet, then delete what we are allowed to delete.
Closing the account does not cancel a withdrawal already in progress. If you want to come back later, you will register again with the same mobile number.
Reaching the support team about your data
24/7 Live Chat is the fastest route. Ask for the data team and say plainly what you need: a copy of your records, a correction, or deletion. Written privacy requests are answered in the order they arrive, once we have confirmed that the person asking is the account holder.
Never send your password or wallet PIN in a chat, and never share a one-time code from bKash or Nagad with anyone who contacts you first. If you think another person has used your bet360 login, tell us at once so we can lock the account and review the sign-in history with you.
Privacy questions we hear most often
Does bet360 see my bKash balance?
No. A deposit arrives as a payment confirmation with a reference number. Your wallet balance, PIN and other wallets stay inside your bKash app, and our staff cannot open them.
Why do you ask for my ID before the first payout?
So that money leaves the account to the right person and no one opens two accounts to reuse a welcome bonus. The review normally takes about 6 hours, and a clear phone photo of your National ID card is usually enough.
Can I play without accepting cookies?
You can block or clear cookies in your browser. Signing in will then be slower, and some parts of the game lobby may reload more often, but the account and your balance are not affected.
What happens to my data if I stop playing?
Ask us to close the account. We freeze play, settle any open bet, keep the payment records we are required to hold, and delete the rest once that period ends. Marketing messages stop the same day.
For the rules that sit alongside this notice, read the terms and conditions or return to the bet360 home page. If you would like an account of your own, the registration page takes a few minutes.